The Best US Sportsbooks

Top-rated US Online Sportsbooks - Legal, Safe & Secure!

Explore the elite echelon of the United States Best Betting Sites through's definitive roundup. We go into the territory of legitimate sports betting sites within the US, equipping you with a curated snapshot of the top-rated online sportsbooks and the most lucrative betting promos. 

Welcome to your trusted guide to the best sports betting sites in the US. We understand the importance of reliable, efficient, and rewarding betting experiences. That's why we've carefully curated a selection of the best US sportsbooks, all offering robust bonuses, seamless navigation, timely payouts, competitive odds, and excellent compatibility across desktop and mobile devices.

Ranking Factors - How Does A Sports Betting Site Pass Sqore's Quality Control?

You might wonder what it takes to pass our quality control process and how to qualify for the Best Online US Sportsbook top list.

All sports betting sites will have their pros and cons. Therefore, we have conducted a detailed analysis to clarify doubts about the best sportsbook. So whether you are looking for an online sportsbook that offers an excellent live betting site form or want a betting app with excellent marks in all factors, Sqore's experts can answer those questions.

Checklist for ranking our Top US Sportsbooks

Let's examine how sportsbooks are classified and what it takes to make it into our best US sportsbook list. Here are the main features we look at:

✔️ Licensing and Security
✔️ Bonuses and Promotions
✔️ Betting Markets and Options
✔️ Odds and Pricing
✔️ User Interface
✔️ Mobile Experience 
✔️ Payment Options
✔️ Customer Support
✔️ Live Betting and Streaming

🎁 Bonus OfferBet $5, Get $150 Instantly
& Get a No Sweat NBA SGP Every Day of NBA Playoffs
Up to $1,500 in Bonus Bets if Your First Bet Loses **$1,000 First Bet on CaesarsBet $5 and Get $150 or $1000 first bet paid backBet $5 Win $200 in bonus bets 
⚖️ Licensing and Security5/55/55/55/55/5
📈 Betting Markets and Options5/55/55/55/55/5
🪙 Odds and Pricing5/54/54/55/54/5
👤 User Interface4/55/55/55/55/5
💰 Bonuses and Promotions: 5/55/55/55/54/5
📱 Mobile Experience 5/55/55/55/55/5
🏦 Payment Options5/55/55/54/55/5
💬 Customer Support5/54/54/54/54/5
🧑🏽‍💻 Live Betting and Streaming4/55/55/55/54/5
💯 Overall Rating4.8 / 54.8 / 54.8 / 54.8 / 54.6 / 5

Gambling problem? Call 1-800-GAMBLER CO, DC, IL, IN, KY, LA, MD, MS, NC, NJ, OH, PA, TN, VA, WV, WY
Call 877-8-HOPENY or text HOPENY (467369) (NY), Call 1-800-327-5050 (MA), 21+ to wager. Please Gamble Responsibly. Call 1-800-NEXT-STEP (AZ), 1-800-522-4700 (KS, NV), 1-800-BETS-OFF (IA), 1-800-270-7117 for confidential help (MI). 

** *Bonus Bets Expire in 7 Days. One New Customer Offer Only. Add’l terms.

🥇 DraftKings Sportsbook 🥇

DraftKings is probably one of the most well-known sports betting sites in America today, thanks to its roots as a fantasy sports site. Now, it's got a full-blown sportsbook and was one of the first to provide legal sports betting and online gambling in the US.

In addition, DraftKings Sportsbook is renowned for its reputation, security, excellent user interface, and multiple payment methods. It offers sports betting markets for most sports worldwide and covers the major and minor leagues. Better yet, it's got favorable odds on offer and the best cashout feature in the industry.

✅ Pros
🏆 Best Same Game Parlay feature
🏆 Best Cash-out function 
🏆 Most recognized Sportsbook

❌ Cons
- Limited amount of casino games

🥈 BetMGM Sportsbook 🥈

BetMGM  is the result of a partnership between MGM Resorts International and Roar Digital LLC. Since the legalization of sports betting in the United States, BetMGM has expanded into every online betting market faster than its competitors. So if your state has regulated online sports betting, BetMGM is likely there.

Over the years, players have appreciated its extensive library of sports betting markets, excellent live streaming of games, and early cash-out feature. BetMGM has everything you could ask for from a top sports betting site and is 100% legal in numerous states within the US. It also offers multiple banking options and some of the best betting bonuses.

✅ Pros
🏆 Best Sportsbook Bonuses and Promotions
🏆 Licensed brand in all state
🏆 Great iOS and Android mobile apps

❌ Cons
- A somewhat slow withdrawal process

🥉 Caesars Sportsbook 🥉

Caesars ranks among the top four premier sportsbooks in the US, alongside Fanduel, DraftKings, and BetMGM. These giants collectively lead the US sports betting arena. 

With a rich history in the gambling sector, Caesars exemplifies a deep understanding of betting, setting it apart in the industry.

✅ Pros
🏆 Best Deposit and Withdrawal process
🏆 Best Sportsbook VIP Program - Caesars Rewards
🏆 Great Sportsbook and Casino products

❌ Cons
- The website design looks a bit outdated

🏅 Bet365 Sportsbook 🏅

Bet365 is the sole sportsbook, originating from Europe, that has successfully penetrated the US sports betting market. Bet365 is considered the largest sportsbook in the world, with an unrivaled global market penetration. 

Bet365 has offered its sports betting product online for over 20 years, and its experience and expertise are unmatched. This is a must-try if you have not yet tested the Bet365 sportsbook.

✅ Pros
🏆 Great bonuses for new customers
🏆 Massive Range of Betting Markets
🏆 Limitless in-play betting opportunities

❌ Cons
- Limited amount of casino games

🏅 FanDuel Sportsbook 🏅

Like DraftKings, FanDuel made a name for itself as a daily fantasy sports site. However, with the legalization of online US sportsbooks, FanDuel quickly and aggressively stamped its name on the industry. Nowadays, you can't think of a sportsbook without the FanDuel name popping up. 

The site offers many sports betting markets and global events and is always adding more. On top of that, this betting site accepts straight wagers months before the event so that you can claim and lock in top odds. Better still, it specializes in American sports, giving you several options.

✅ Pros
🏆 Best Mobile Sportsbook App 
🏆 Best Odds & Range of Betting Markets
🏆 Great user interface

❌ Cons
- Limited amount of casino games

Licensing & Security

Which States are Licensed and How does it work


At, we only recommend legal and licensed US sports betting sites, emphasizing the importance of safe, responsible, and regulated online gambling. We strongly advise against using offshore sportsbooks due to their lack of regulation, and we believe it is crucial to bet only with sportsbooks that are licensed and regulated. Here’s why:

✅  Legal Protection: Licensed sportsbooks are subject to strict regulatory standards that protect bettors legally. 

✅  Fairness and Integrity: Regulated sportsbooks must adhere to fairness protocols, ensuring the games and bets offered are transparent and honest. This ensures the integrity of the bets you place.

✅  Security of Funds: With regulated sites, your deposits and winnings are secure. These sportsbooks are required to maintain sufficient reserves to pay out winnings, unlike unregulated sites where your funds could be at risk.

✅  Responsible Gambling: Licensed sportsbooks promote responsible gambling and provide tools and resources to help manage betting activity and prevent problem gambling, such as self-exclusion lists and wagering limits.

✅  Quality Standards: Regulated sportsbooks are held to high-quality standards, including customer service, bet processing, and timely payouts, providing a better overall customer experience.

✅  Combatting Illegal Activity: By using regulated sportsbooks, you are helping to combat illegal gambling activities, which are often associated with other illicit operations.

Let's take a look at where each state stands in terms of offering online and retail sports betting:

StateOnline Sports BettingRetail Sports Betting
Arizona✅ ✅ 
Arkansas✅ ✅ 
Colorado✅ ✅ 
Connecticut✅ ✅ 
Illinois✅ ✅ 
Indiana✅ ✅ 
Iowa✅ ✅ 
Kansas✅ ✅ 
Kentucky✅ ✅ 
Louisiana✅ ✅ 
Maryland✅ ✅ 
Massachusetts✅ ✅ 
Michigan✅ ✅ 
Mississippi✅ Retail registration✅ 
Nevada✅ ✅ 
New Hampshire✅ ✅ 
New Jersey✅ ✅ 
New Mexico
New York✅ ✅ 
North Carolina✅ ✅ 
North Dakota✅ 
Ohio✅ ✅ 
Oregon✅ ✅ 
Pennsylvania✅ ✅ 
Rhode Island✅ ✅ 
South Carolina❌ Expected in 2024
South Dakota✅ 
Virginia✅ ✅ 
Washington DC✅ ✅ 
West Virginia✅ ✅ 

Social Betting Sites & Apps

If traditional sports betting is not yet legal in your state, you're not out of luck! Social betting sites and apps offer a fun and legal alternative.

These platforms are completely free to use (i.e., no purchase required), operate using virtual tokens (e.g., Sweeps Coins) instead of real money, and give you a chance to win real cash prizes through promotional sweepstakes contests.

Fliff is a great example, and it's undoubtedly the most popular social sportsbook and sweepstakes prediction app in the United States today!

Bonuses & Promotions

Every sports bettor appreciates sportsbook promotions and bonuses. However, to stand out in the betting market, online sports betting and casino sites must offer generous bonuses to get players in and let them experience all they have. 

Top online sportsbooks boast an array of bonuses and promotions such as the popular Bet and Get offers and occasionally you also get some bonus bets upon sign-up. Here is a definitive list of US sportsbooks and their best bonus offers.

SportsbookPromotionPromo Code
Bet $5, Get $150 Instantly
& Get a No Sweat NBA SGP Every Day of NBA Playoffs
NONE NEEDED - Use link
Bet $5 and Get $150 in Bonus BetsSQOREBONUS
Up to $1,500 in Bonus Bets
*Bonus Bets Expire in 7 Days. One New Customer Offer Only. Add’l terms.
$1,000 First Bet on CaesarsSMARTPLAY1000
Bet $5 Get $150 in Bonus Bets if Your Bet Wins
$200 In North Carolina, $300 in Ohio & Massachusetts
NONE NEEDED - Use link
BetRivers Sportsbook
2nd Chance Bet up to $500None Needed - Use Link

Gambling problem? Call 1-800-GAMBLER CO, DC, IL, IN, KY, LA, MD, MS, NC, NJ, OH, PA, TN, VA, WV, WY
Call 877-8-HOPENY or text HOPENY (467369) (NY), Call 1-800-327-5050 (MA), 21+ to wager. Please Gamble Responsibly. Call 1-800-NEXT-STEP (AZ), 1-800-522-4700 (KS, NV), 1-800-BETS-OFF (IA), 1-800-270-7117 for confidential help (MI). 

Bonuses improve player retention rates as well as encourage potential customers. Among the most common bonuses, players will undoubtedly appreciate the following types of bonuses: 

Sportsbook Bonus Types  
No-deposit bonusesReferral bonusesBonus Bets
Sign-up bonusesDeposit bonusesBet and Get Offers
Matched BetsOdds Boosts 

What makes a good sportsbook bonus?

A good bonus or promotion depends on what the player is looking for. But it's important to note that the best bonus isn't always the biggest. As with most bonuses, there are also wagering requirements that must be respected, and it is here that you need to first take a look when finding that top online sportsbook bonus.

First, you need to check how transparent the bonus is. Top USA sports betting sites will ensure all their terms and conditions are clear and easily understood. Everything will be laid out clearly so there are no hidden or unpleasant surprises. You'll also need to check the wagering requirements to see if you need to play through any winnings and if so, by how much. The lower these requirements are, the better it will be for you in the long run. It also means you're more likely to be able to withdraw your winnings down the line.

Don't forget to think about the type of offer you are claiming. A deposit bonus requires you to make a deposit, risking your money. Bonus Bets (formerly referred to as Risk-free bets) or no deposit bonuses are a better option for stringing out online sports betting sites without putting your cash on the line.

There are many bonuses and promotions, each with a different function. Some aim to maximize winnings, while others help minimize a player's loss. You will undoubtedly find some bonuses more attractive depending on your playing methods. 

Best Sportsbook VIP Program - Caesars Rewards

Caesars rewards

On top of the standard welcome promotions provided by most USA sports betting sites, some online sportsbooks offer loyalty programs too. The best online betting sites will make sure this is a definite fixture to keep players coming back.

Not all the rewards programs work in the same way either, so you will need to check the program and the perks they offer as well. The best online betting rewards program if you ask us, is Caesars Rewards at Caesars Sportsbook. 

Caesars Rewards - The Best Sportsbook Loyalty Program Available

Caesars Sportsbook offers the widely known Caesars Rewards program. This sports betting site stands out thanks to the numerous bonuses and rewards players can claim here. 

This is hardly surprising, though, as Caesars is one of the best online sportsbooks and has a long history in the sports betting industry.

What makes this one of the best betting site rewards, though, is that it's linked with several online betting sites and casinos, all owned by the same operator. This means that you can earn points at its land-based casinos, too. 

Essentially, you get one reward point for every $10 in bets placed. You can exchange these for perks, cash, prizes, and more when you accumulate enough. There are even options for holidays, event tickets, hotels, etc.

Join Caesars Rewards at Caesars Sportsbook
Bonus Code: SMARTPLAY1000
Must be 21 or older and physically present in AZ, CO, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, NJ, NY, NC, OH, PA, TN, VA, WV, or WY. New users only. Must register using eligible promo code. First bet after registration must qualify. Max. Bonus Bet: $1,000. Bonus Bet expires 14 days after receipt. Void where prohibited. See for full terms. Know When To Stop Before You Start®. Gambling Problem? CO, IL, KY, MD, MI, NJ, OH, TN, VA, WV, WY, KS (Affiliated with Kansas Crossing Casino), LA (Licensed through Horseshoe Bossier City and Harrah’s New Orleans), ME (Licensed through the Mi’kmaq Nation, Penobscot Nation, and Houlton Band of Maliseet Indians, federally recognized tribes located in the State of Maine), NC (Licensed through Tribal Casino Gaming Enterprise), PA (Affiliated with Harrah's Philadelphia): If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-800-GAMBLER (1-800-426-2537) or MD: visit or WV: visit; AZ: Call 1-800-NEXT-STEP; IN: Call 1-800-9-WITH-IT; IA: Call 1-800-BETSOFF. ©2024, Caesars Entertainment
Gambling Problem? Call 1-800-GAMBLER
MA: CALL 1-800-327-5050 or visit
NY: Call 877-8-HOPENY or text HOPENY (467369)

Competitive Odds & Betting Markets

The odds and the subsequent betting market available are the most important criteria when determining the best sports betting site. This is because, first, betting odds directly impact how much you can win, and second, the available betting market will impact the sports you can bet on and the types of bets you can make. 

✅  Odds Pricing: To be considered a good sportsbook the spread and game total lines should be -105 or -110 if equal on both sites. Anything over -110 should be considered poor odds pricing. 

✅  The array of sports and leagues to be on: The bare minimum and also the most important is of course to offer sports betting on football (NFL, CFB), basketball (NBA, CBB), MLB baseball, and NHL hockey. On top of these, we expect UFC, boxing, motorsports, soccer, golf, tennis, rugby, and basically any sporting event and league available. 

✅  Betting Markets and types of bets: If you are new to online sports betting you will probably bet on the spread, money, and the game total lines which you will find on all sportsbooks. 

If you want to bet more advanced and place teaser bets, parlays, same-game parlays, player props, and futures you will have to be a bit pickier when selecting your sportsbook. 

Understanding the importance of odds

Odds vary from online sportsbook to online sportsbook, so you need to understand what these differences might mean to you as a player. The bookmaker sets the odds of what they believe the outcome of an event will be. In short, odds represent the relationship between the wager and the winnings. In some cases, they are described as fractions or as decimals. 

For example, if the result of an event has odds of +200 or 3.0, this means you will win $3 for every $1 you wagered.

This is how you read American odds: The favorite is indicated with a - (minus) sign. This displays the amount you must wager to win $100.

Betting the odds with a + (plus) sign means you are betting on the underdog. A $100 bet will pay out winnings equal to the odds displayed. Example: +200 in odds will pay out $200 in winnings on top of your $100 bet. 

Compare the odds

The odds can look very different when betting on a match that won't receive much attention. Therefore, it is advisable to compare odds with other sportsbooks before placing bets. 

Most U.S. sportsbooks generally offer generous odds but sometimes you will see beneficial odds on specific sports and leagues. 

Suppose you are committed to getting the best possible value. In that case, you can even sign up on several sites and compare odds whenever you wager on a specific event. The basic rule is that you have as many betting options as possible.

Betting market and bet types

It's also important to check the betting markets and bet types available. Most of the sportsbooks offer decent odds pricing and a wide range of sports to bet on, but if the bets don't meet your needs, you should be looking for somewhere else to play. 

The top online sports betting sites will offer a selection of different bets including, but not limited to:

Selection of different bets
Prop betsPoint spreadsFutures
Moneyline betsTotal under/overParlays

Depending on the sport, these bets will vary between online sportsbooks. Not only that, but some online sports betting sites will have more specific options than others, but for the major US sports and college sports, the betting options will be massive.

If you are looking for less popular sports and college sports it is always wise to give the largest sportsbooks such as DraftKings and FanDuel a visit as they tend to offer bets on almost anything.

Always check out the betting options available at all online sports betting sites before placing your bets.

Sportsbook Offering Live Betting

As the name implies, live betting or in-play betting means you can bet at any time during a sporting event. However, unlike traditional betting, where you have to place your bets far before the game starts, that's not the case here. Instead, you can make a bet right before the game begins or even indulge in in-play betting.

In-play betting allows players to make additional bets while the event is underway. This means you can get an idea of how the game is going. 

Better yet, there are also cashout options available when you enjoy live betting which means you can stop your bet when you're ahead. 

But, of course, it also means you can cash out early if the chance isn't going your way as well. This way, sports bettors can reduce their losses when betting on an online sportsbook.

Mobile Betting Apps

With the use of mobile devices ever-increasing in popularity, more and more players are searching for sportsbooks that allow them to place bets via smartphones and other mobile devices. In fact, a top online sportsbook must offer this site to be one step ahead of the others especially in this competitive online sports betting industry. 

Mobile apps should be well-customized to ensure easy usability and treat users to a world-class sports betting experience at all times. In the past, people used to go to betting shops or bookies to place their bets. Today, however, more and more people choose to bet on mobile phones, but why is this?

First and foremost, people prefer to bet from their phones because live betting, deposit, and withdrawal sections are easy to access. Another obvious reason is that with online betting you can place bets wherever you have an Internet connection. Betting from your phone or tablet 24/7 is something that bettors appreciate. 

Top sportsbooks have also made live-streaming and live-betting available on their apps. This offers bettors the streaming of live sports without the restrictions of a home PC.

However, not all mobile apps are created equal. Here are some of the most important things you should consider when choosing which online sports betting app to pick:

  • Features: Top mobile apps need to have a range of features to make things easier for players. A popular option is for there to push notifications in place. Players can enable or disable these, but they can be really helpful in letting players know what is happening with their bets, the latest live-action, and even updates on bonuses.
  • Responsiveness: Apps need to be responsive too and not have slow lag times, which can impact the gaming experience. Menus should be easy to access, the layout of the app should be straightforward and intuitive, and the design of the app as a whole should be pleasant, and attractive. Apps that load slowly, are confusing, cluttered, or not appealing visually, are unlikely to be offering great service or features elsewhere either.
  • Storage requirement: Many players opt not to download an app purely because of the space it takes up on the phone. However, the best mobile sports betting apps will have relatively small download sizes. It is important for players to check their devices' storage capacity, though, as maxing out the storage on a mobile phone can mean that the app will lag, freeze, or perform slowly, which is not ideal.
  • Security: Just like a desktop version of an online betting site, the app needs to be safe and secure too. The best sportsbooks will make sure that the same security is in place across the site. This means that their app will be protected using SSL encryption protocols and offer only the best payment methods to ensure a secure place to play.
  • Compatibility and scalability: Finally, apps need to be able to work with a range of devices. While most of us use iOS and Android, it's always helpful for apps to work on Windows and Blackberry too. Better still, these apps need to be able to work on tablets, not just mobile phones. They also need to be scalable and fit to the screen size of your device to offer up a seamless betting experience.

It's also important to consider the features from the sports betting site's end of things too. These can include:

  • Access to bonuses: Bookmakers offer generous prizes and bonuses. In fact, almost every app provides a welcome bonus upon registration. Consequently, players then receive additional bonuses for meeting wagering requirements. This marketing strategy attracts hundreds of people to play. On top of that, sports betting can now be considered a social event.
  • Payment options: Apps need to be able to provide the same banking options, timeframes, and so on, as the main desktop version of the site. Sports betting sites that offer apps that fail to do so should be avoided. Players need to be able to access the same payment methods across all devices.
  • Sports available: Just like the desktop version of a sportsbook, the app needs to give players access to all of the same sports, events, and betting markets. Apps that have a limited amount of sports, or don't offer live betting or streaming should be avoided as they are not providing the full betting experience.
  • Customer support: Top sportsbook apps will also have excellent customer service options in place. Players need to be able to get help whenever or wherever they are. Mobile apps that can't do this should not be installed on your devices.

Banking methods

Different online sportsbooks accept a wide selection of payment methods. Naturally, the more payment methods you can offer, the more bettors you will attract. However, we are also aware that everyone does not always appreciate making online banking transactions by providing your details to a third party. Therefore, we have listed the most reliable payment methods that are 100% secure and extremely fast. The most popular banking methods include:

  • Credit and Debit Cards such as VISA and MasterCard are the most widely used deposit and withdrawal methods at online betting sites in the U.S.
  • ApplePay can be used on iOS powered devices to deposit and withdraw funds.
  • FirePay is a kind of ATM or credit card to deposit funds.
  • PaySafeCard was Europe's first prepaid card. As a result, money transfers are simple, immediate, and secure.
  • Play+ offers different payment options to make payments to sportsbooks as convenient as possible.
  • Bank and wire transfers can be done from your online bank account or at the bank counter.
  • Venmo is a peer-to-peer or peer-to-business online payment company that can be used on many sites to make deposits and withdrawals.
  • PayPal is a safe and secure online payment system linked to a bank account or debit/credit card.
  • ACH is a reliable banking system connected to a U.S. bank account.

But, it's not just about looking at whether your favorite payment option is available at your desired sportsbook. You also need to consider some of the other factors regarding banking at an online betting site. In the following section, we will look at some of the other points to consider when choosing which site to play at regarding banking.

Fast payouts

To qualify as one of the best online sportsbooks, deposits and withdrawals must be carried out flawlessly. As most of the best sportsbooks will offer much the same in the way of payment methods, they need another way to stand out from the crowd. And that's where they have to be fast and efficient.

Processing times will vary between casinos quite considerably and is something you need to be thinking about when starting up sports betting. While deposits always tend to be instant, no matter the payment method or the sportsbook, withdrawals can vary dramatically.

Sports betting sites have to process and check any withdrawals, which means they undergo a pending period before the funds can be released. They also need to check whether the wagering requirements have all been met before it can be processed. Finally, what can also slow down withdrawal times is the simple choice of payment method. eWallets are the fastest options, while credit or debit cards, bank transfers, and so on tend to be the slowest.

Payout rates

The top sports betting sites are ranked according to their payout records. If an online betting site can provide a clean sheet regarding payouts, it will have a better reputation. Having a better payout rate will also give an excellent indication to players how likely it is they will be able to claim any winnings. If a sportsbook is deemed more reputable thanks to its payouts, more players will trust it and subsequently play there. However, there is also a blacklist of casinos and sportsbooks. This means they have not adhered to the regulations and are unreliable and should be avoided at all times.

Transaction fees

Another point to consider is the fees attached to any payments that are made. These days, few sportsbooks will attach fees to any transaction, be it a deposit or a withdrawal. But there are still some that do. This means that it is essential for players to check this on the banking site. Some sites will charge a flat fee; others will take a percentage of the withdrawal winnings.

It's worth pointing out, though, that while the casino may not take a fee for the transaction, your bank or the actual payment method you have chosen might. With that in mind, it's essential to check all avenues for fees and payments.

Customer Support

If you require contact customer support, you may have gameplay issues or need advice regarding a particular argument. Therefore, efficient customer service is fundamental to customer retention, while poor service drives customers away. The best online betting sites ensure staff provides its players with fast responses to queries and problems at any time of the day. This can be done by offering:

  • Live chat
  • Phone support
  • Email support
  • Contact form

Some sportsbooks even offer support via social media. This can encourage a broader audience of bettors. However, the best betting sites stand out when they provide round-the-clock support. In this day and age, if there isn't 24/7 support, you should be looking for a place that offers it. Notably, the best sportsbooks should also have substantial FAQ sections on their site where players can check out a range of answers for themselves without the need to get in touch with a member of staff at all.